AGENDA

January 7-29, 2021

 

Thursday, January 7th

10:45am  Strategies and Recommendations to Reduce Clinician Burden: An Overview of the U.S. Department of Health and Human Services’ February 2020 Report Thomas A. Mason, MD, HHS


Thomas A. Mason, MD, Chief Medical Officer, Office of the National Coordinator for Health Information Technology (ONC) at the U.S. Department of Health and Human Services (HHS)

On February 21, 2020, The U.S. Department of Health and Human Services (HHS) released a report, Strategy on Reducing Regulatory and Administrative Burdens Relating to the Use of Health IT and EHRs. A collaborative effort between the Office of the National Coordinator for Health Information Technology (ONC) and the Centers for Medicare & Medicaid Services (CMS), the report provides examples of electronic health record (EHR)-related burden and details strategies, recommendations, and policy shifts that aim to give clinicians more time to focus on what matters – caring for their patients. Clinicians have long maintained that fulfilling burdensome administrative and regulatory requirements takes time away from actual care delivery, interferes with the doctor-patient relationship and can lead to burnout.

Thomas Mason, M.D., ONC’s Chief Medical Officer, will explore these goals and sources of burden and will discuss several strategies and recommendations highlighted in the report.

  • Discover the report’s three primary goals for reducing health care provider burden
  • Gain insights informed by extensive stakeholder outreach and engagement
  • Understand the four aspects of EHR-related burden to which the report’s strategies and recommendations are aligned




11:30am  An Integrated Approach to Thriving - Lessons from the National Taskforce for Humanity in Healthcare Read Pierce and William Maples, Institute for Healthcare Excellence


Read Pierce, MD, Lead Faculty, National Taskforce for Humanity in Healthcare; Senior Consultant, The Institute for Healthcare Excellence William Maples, MD, President and Chief Executive Officer The Institute for Healthcare Excellence The session will address lessons from the National Taskforce for Humanity in Healthcare (NTH), a cross-industry collaboration focused on burnout, culture transformation, and providing the skills necessary to achieve sustainable excellence in healthcare. We will address how a focus on culture and thriving can impact the majority of key organizational metrics, including outcomes from the NHT's pilot program to reduce burnout and enhance thriving from 2018-2020.

  • Explore the rationale for changing the conversation from one focused on burnout and change initiatives to one focused on thriving and sustainable performance
  • Discuss approaches that lead to sustainable change toward a work environment that enhances clinical team performance, professional wellbeing, and a culture of excellence
  • Review outcomes on key performance indicators that organizations experience when using these approaches to create a culture of excellence, thriving, and performance.




12:15pm  Bite-Sized Well-Being   Bryan Sexton, Duke University Health System


Dr. J. Bryan Sexton, PhD, Associate Professor and Director, Duke Center for Healthcare Safety & Quality, Duke University Health System

Quality improvement efforts frequently ignore the need to make sure that health care workers are ready for the next big initiative, and rarely do they first build up the resilience of staff before expecting even higher levels of quality and safety to be delivered. For some, jumping into innovation is a reasonable first step. But for many individuals and work units, there needs to be a focus on the workers, and their needs, to build capacity and bounce back from burnout, before providing the training and the tools to improve quality in a sustainable way.

  • Review the newest and most robust research on healthcare worker burnout/engagement and their association with care quality

  • Demonstrate the link between healthcare worker assessments of work place norms and clinical & operational outcomes.

  • Explore the use of simple, brief, evidence-based interventions used to enhance well-being




10:00am Watching Out for the Risk of Physician Suicide


Perry Lin, MD, FACP, Assistant Program Director, Internal Medicine, Mount Carmel Health System
Dr. Mona Masood, DO, Founder and Chief Organizer, Physician Support Line

Physician suicide prevention is a critically important topic for all those involved in the wellness of physicians. Often this topic is avoided and skirted in discussions because it can be difficult and show critical flaws in the safety net of our health systems. In this panel discussion we will talk with the thought leaders in physician wellbeing about stigma, interventions, and what exists today. We will discuss the patchwork of reporting guidelines among the various states and territories in the United States, and the even more confusing credentialing system that exists in every single hospital. We will discuss how all aspects of a universal physician wellness program can also be part of a suicide prevention program. Join us for a lively discussion of how to watch out for our doctors.

  • Identify the barriers to help seeking behavior and how that can lead to suicide risk
  • Understand how various aspects of wellness also decrease suicide risk
  • Discover areas of weakness within states and hospital systems that are potential holes in our safety nets





 

Tuesday, January 12th

10:00am  Metrics that Matter:  Measuring the Health of our Hospital


Todd Dunn, VP of Innovation: Atrium Health Tackling a difficult problem and making it simple is part of the best innovation. In a metrics motivated industry what would a mental health friendly hospital look like? Physician Burnout and well-being is our problem to be solved, and Todd Dunn’s expertise with innovation will help create the roadmap for solutions. As a leader in designing for success, Dunn has led workshops and sessions across the globe about innovation in healthcare. In this virtual workshop, we will look at how to develop metrics that matter for physician burnout. Quality metrics and administrative burden are identified as a key driver for physician burnout. Imagine metrics that matter for well-being? What if they became a strategic strength rather than something to be shushed? What should a healthy hospital look at to make measurement and innovation an asset for their team? Todd Dunn has done extensive work to gather a “love metric,” capturing a way to ignite passion at work. This is a participation session, where we will learn about and experience creating innovation and metrics for healthy health care.

  • Understand how to create metrics that matter for physician well being
  • Create a simple roadmap for innovation within their health system for Physician well being
  • Participate in a group activity developing the picture of a healthy healthcare system




11:00am  How Electronic Health Record Reporting Program can Improve Clinician Experiences with Health IT


Christal Ramos, PhD MPH, Senior Research Associate, Urban Institute, Health Policy Center The Office of the National Coordinator for Health IT's (ONC) new Electronic Health Record Reporting Program will provide publicly available, comparative information on certified health IT products in order to improve the marketplace. This session will describe the process to determine what information health IT vendors should report for the program and aim to obtain participant feedback on what the program should focus on to improve clinician experiences with health IT.




11:45am  Medical Medical Education is Killing Us: The Unacknowledged Link Between Medical Science and Physician/Nurse Suicide


Anoop Kumar, MD Modern medicine has brought us penicillin, pacemakers, and prosthetic limbs. It saves lives. The ugly truth is it also takes lives - not only through errors, but through systematically teaching incomplete and dangerous ideas and behaviors. This is the cause of physician and nurse suicide that even physicians and nurses don't want to think about, because it challenges what we think we know. Bring attention to the fact that, despite the apparent moderness of medicine, we still don’t have answers to the most basic questions: What is the human body made of? What is the mind? Where is the mind?

  • Explain how our incomplete medical understanding is directly related to physician and nurse suicide
  • Explain the fact that medical science has not kept up with the latest findings in physics
  • Present a more complete view of human anatomy that is consistent with today’s science and discuss its potential to solve big problems




1:15pm Strategies to Reduce Cognitive Overload, Improve Clinician Well-being and Patient Safety


Rhonda Collins, DNP, RN, FAAN, Chief Nursing Officer, Vocera Communications, Inc. As humans, we make sense of things through segmenting information. In hospitals, nurses and physicians constantly segment by triaging requests and shifting priorities. When clinicians receive too much information from people and systems at once, they become overloaded. It’s when mistakes happen. Learn how to help mitigate cognitive overload and improve the safety and well-being of both patients and clinicians.

  • Define the 8 core cognitive human capacities and identify root causes of cognitive overload
  • Discuss the impact cognitive overload can have on the well-being and safety of both patients and clinicians
  • Outline solutions to reduce cognitive burden to improve clinician well-being and patient safety




12:30pm  Addressing and Transforming Physician Suicide Trends


Perry Lin, MD, FACP, Assistant Program Director, Internal Medicine, Mount Carmel Health System In recent years physician suicide has been an often-discussed topic in popular media with documentaries being made and physicians speaking up about suicide rates in peer reviewed journal. Despite the attention on the topic there continues to exist misinformation among the healthcare industry about physician suicide. The popular statistic of 400 physicians dying a year has been debunked but still shows up in every article written. Though much of the innovation being done in changing this discussion around suicide has revolved around the younger generation of physicians, often millennials and younger, the most at-risk group continues to be Caucasian males over 65, a group usually ignored by many. In this session, conference delegates will learn about suicide trends in the United States and among various subgroups and at-risk populations. You will be taught about the unique barriers to help seeking behavior in physicians and specific areas in which physicians are at higher risk than the general population. Finally, you will be shown effective interventions strategies that will change the suicide rates. With the COVID-19 pandemic of 2020 and physicians in distress at higher rates than they have ever been it is imperative we create a safety net for our doctors.

  • Identify the current trend of suicide in the United States and the various factors that affect rates of suicide
  • Distinguish the many areas in which rumors, stigma, and implicit bias can hinder help seeking behavior
  • Understand the various aspects of a suicide prevention program





Wednesday, January 13th

10:45am  Strategies and Recommendations to Reduce Clinician Burden: An Overview of the U.S. Department of Health and Human Services’ February 2020 Report Thomas A. Mason, MD, HHS


Thomas A. Mason, MD, Chief Medical Officer, Office of the National Coordinator for Health Information Technology (ONC) at the U.S. Department of Health and Human Services (HHS)

On February 21, 2020, The U.S. Department of Health and Human Services (HHS) released a report, Strategy on Reducing Regulatory and Administrative Burdens Relating to the Use of Health IT and EHRs. A collaborative effort between the Office of the National Coordinator for Health Information Technology (ONC) and the Centers for Medicare & Medicaid Services (CMS), the report provides examples of electronic health record (EHR)-related burden and details strategies, recommendations, and policy shifts that aim to give clinicians more time to focus on what matters – caring for their patients. Clinicians have long maintained that fulfilling burdensome administrative and regulatory requirements takes time away from actual care delivery, interferes with the doctor-patient relationship and can lead to burnout.

Thomas Mason, M.D., ONC’s Chief Medical Officer, will explore these goals and sources of burden and will discuss several strategies and recommendations highlighted in the report.

  • Discover the report’s three primary goals for reducing health care provider burden
  • Gain insights informed by extensive stakeholder outreach and engagement
  • Understand the four aspects of EHR-related burden to which the report’s strategies and recommendations are aligned




11:30am  An Integrated Approach to Thriving - Lessons from the National Taskforce for Humanity in Healthcare Read Pierce and William Maples, Institute for Healthcare Excellence


Read Pierce, MD, Lead Faculty, National Taskforce for Humanity in Healthcare; Senior Consultant, The Institute for Healthcare Excellence William Maples, MD, President and Chief Executive Officer The Institute for Healthcare Excellence The session will address lessons from the National Taskforce for Humanity in Healthcare (NTH), a cross-industry collaboration focused on burnout, culture transformation, and providing the skills necessary to achieve sustainable excellence in healthcare. We will address how a focus on culture and thriving can impact the majority of key organizational metrics, including outcomes from the NHT's pilot program to reduce burnout and enhance thriving from 2018-2020.

  • Explore the rationale for changing the conversation from one focused on burnout and change initiatives to one focused on thriving and sustainable performance
  • Discuss approaches that lead to sustainable change toward a work environment that enhances clinical team performance, professional wellbeing, and a culture of excellence
  • Review outcomes on key performance indicators that organizations experience when using these approaches to create a culture of excellence, thriving, and performance.




12:15pm  Bite-Sized Well-Being   Bryan Sexton, Duke University Health System


Dr. J. Bryan Sexton, PhD, Associate Professor and Director, Duke Center for Healthcare Safety & Quality, Duke University Health System

Quality improvement efforts frequently ignore the need to make sure that health care workers are ready for the next big initiative, and rarely do they first build up the resilience of staff before expecting even higher levels of quality and safety to be delivered. For some, jumping into innovation is a reasonable first step. But for many individuals and work units, there needs to be a focus on the workers, and their needs, to build capacity and bounce back from burnout, before providing the training and the tools to improve quality in a sustainable way.

  • Review the newest and most robust research on healthcare worker burnout/engagement and their association with care quality

  • Demonstrate the link between healthcare worker assessments of work place norms and clinical & operational outcomes.

  • Explore the use of simple, brief, evidence-based interventions used to enhance well-being




10:00am Watching Out for the Risk of Physician Suicide


Perry Lin, MD, FACP, Assistant Program Director, Internal Medicine, Mount Carmel Health System
Dr. Mona Masood, DO, Founder and Chief Organizer, Physician Support Line

Physician suicide prevention is a critically important topic for all those involved in the wellness of physicians. Often this topic is avoided and skirted in discussions because it can be difficult and show critical flaws in the safety net of our health systems. In this panel discussion we will talk with the thought leaders in physician wellbeing about stigma, interventions, and what exists today. We will discuss the patchwork of reporting guidelines among the various states and territories in the United States, and the even more confusing credentialing system that exists in every single hospital. We will discuss how all aspects of a universal physician wellness program can also be part of a suicide prevention program. Join us for a lively discussion of how to watch out for our doctors.

  • Identify the barriers to help seeking behavior and how that can lead to suicide risk
  • Understand how various aspects of wellness also decrease suicide risk
  • Discover areas of weakness within states and hospital systems that are potential holes in our safety nets





 

Tuesday, January 19th

10:45am  Strategies and Recommendations to Reduce Clinician Burden: An Overview of the U.S. Department of Health and Human Services’ February 2020 Report Thomas A. Mason, MD, HHS


Thomas A. Mason, MD, Chief Medical Officer, Office of the National Coordinator for Health Information Technology (ONC) at the U.S. Department of Health and Human Services (HHS)

On February 21, 2020, The U.S. Department of Health and Human Services (HHS) released a report, Strategy on Reducing Regulatory and Administrative Burdens Relating to the Use of Health IT and EHRs. A collaborative effort between the Office of the National Coordinator for Health Information Technology (ONC) and the Centers for Medicare & Medicaid Services (CMS), the report provides examples of electronic health record (EHR)-related burden and details strategies, recommendations, and policy shifts that aim to give clinicians more time to focus on what matters – caring for their patients. Clinicians have long maintained that fulfilling burdensome administrative and regulatory requirements takes time away from actual care delivery, interferes with the doctor-patient relationship and can lead to burnout.

Thomas Mason, M.D., ONC’s Chief Medical Officer, will explore these goals and sources of burden and will discuss several strategies and recommendations highlighted in the report.

  • Discover the report’s three primary goals for reducing health care provider burden
  • Gain insights informed by extensive stakeholder outreach and engagement
  • Understand the four aspects of EHR-related burden to which the report’s strategies and recommendations are aligned




11:30am  An Integrated Approach to Thriving - Lessons from the National Taskforce for Humanity in Healthcare Read Pierce and William Maples, Institute for Healthcare Excellence


Read Pierce, MD, Lead Faculty, National Taskforce for Humanity in Healthcare; Senior Consultant, The Institute for Healthcare Excellence William Maples, MD, President and Chief Executive Officer The Institute for Healthcare Excellence The session will address lessons from the National Taskforce for Humanity in Healthcare (NTH), a cross-industry collaboration focused on burnout, culture transformation, and providing the skills necessary to achieve sustainable excellence in healthcare. We will address how a focus on culture and thriving can impact the majority of key organizational metrics, including outcomes from the NHT's pilot program to reduce burnout and enhance thriving from 2018-2020.

  • Explore the rationale for changing the conversation from one focused on burnout and change initiatives to one focused on thriving and sustainable performance
  • Discuss approaches that lead to sustainable change toward a work environment that enhances clinical team performance, professional wellbeing, and a culture of excellence
  • Review outcomes on key performance indicators that organizations experience when using these approaches to create a culture of excellence, thriving, and performance.




12:15pm  Bite-Sized Well-Being   Bryan Sexton, Duke University Health System


Dr. J. Bryan Sexton, PhD, Associate Professor and Director, Duke Center for Healthcare Safety & Quality, Duke University Health System

Quality improvement efforts frequently ignore the need to make sure that health care workers are ready for the next big initiative, and rarely do they first build up the resilience of staff before expecting even higher levels of quality and safety to be delivered. For some, jumping into innovation is a reasonable first step. But for many individuals and work units, there needs to be a focus on the workers, and their needs, to build capacity and bounce back from burnout, before providing the training and the tools to improve quality in a sustainable way.

  • Review the newest and most robust research on healthcare worker burnout/engagement and their association with care quality

  • Demonstrate the link between healthcare worker assessments of work place norms and clinical & operational outcomes.

  • Explore the use of simple, brief, evidence-based interventions used to enhance well-being




10:00am Watching Out for the Risk of Physician Suicide


Perry Lin, MD, FACP, Assistant Program Director, Internal Medicine, Mount Carmel Health System
Dr. Mona Masood, DO, Founder and Chief Organizer, Physician Support Line

Physician suicide prevention is a critically important topic for all those involved in the wellness of physicians. Often this topic is avoided and skirted in discussions because it can be difficult and show critical flaws in the safety net of our health systems. In this panel discussion we will talk with the thought leaders in physician wellbeing about stigma, interventions, and what exists today. We will discuss the patchwork of reporting guidelines among the various states and territories in the United States, and the even more confusing credentialing system that exists in every single hospital. We will discuss how all aspects of a universal physician wellness program can also be part of a suicide prevention program. Join us for a lively discussion of how to watch out for our doctors.

  • Identify the barriers to help seeking behavior and how that can lead to suicide risk
  • Understand how various aspects of wellness also decrease suicide risk
  • Discover areas of weakness within states and hospital systems that are potential holes in our safety nets





 
 

Wednesday, January 20th

10:00am  Metrics that Matter:  Measuring the Health of our Hospital


Todd Dunn, VP of Innovation: Atrium Health Tackling a difficult problem and making it simple is part of the best innovation. In a metrics motivated industry what would a mental health friendly hospital look like? Physician Burnout and well-being is our problem to be solved, and Todd Dunn’s expertise with innovation will help create the roadmap for solutions. As a leader in designing for success, Dunn has led workshops and sessions across the globe about innovation in healthcare. In this virtual workshop, we will look at how to develop metrics that matter for physician burnout. Quality metrics and administrative burden are identified as a key driver for physician burnout. Imagine metrics that matter for well-being? What if they became a strategic strength rather than something to be shushed? What should a healthy hospital look at to make measurement and innovation an asset for their team? Todd Dunn has done extensive work to gather a “love metric,” capturing a way to ignite passion at work. This is a participation session, where we will learn about and experience creating innovation and metrics for healthy health care.

  • Understand how to create metrics that matter for physician well being
  • Create a simple roadmap for innovation within their health system for Physician well being
  • Participate in a group activity developing the picture of a healthy healthcare system




11:00am  How Electronic Health Record Reporting Program can Improve Clinician Experiences with Health IT


Christal Ramos, PhD MPH, Senior Research Associate, Urban Institute, Health Policy Center The Office of the National Coordinator for Health IT's (ONC) new Electronic Health Record Reporting Program will provide publicly available, comparative information on certified health IT products in order to improve the marketplace. This session will describe the process to determine what information health IT vendors should report for the program and aim to obtain participant feedback on what the program should focus on to improve clinician experiences with health IT.




11:45am  Medical Medical Education is Killing Us: The Unacknowledged Link Between Medical Science and Physician/Nurse Suicide


Anoop Kumar, MD Modern medicine has brought us penicillin, pacemakers, and prosthetic limbs. It saves lives. The ugly truth is it also takes lives - not only through errors, but through systematically teaching incomplete and dangerous ideas and behaviors. This is the cause of physician and nurse suicide that even physicians and nurses don't want to think about, because it challenges what we think we know. Bring attention to the fact that, despite the apparent moderness of medicine, we still don’t have answers to the most basic questions: What is the human body made of? What is the mind? Where is the mind?

  • Explain how our incomplete medical understanding is directly related to physician and nurse suicide
  • Explain the fact that medical science has not kept up with the latest findings in physics
  • Present a more complete view of human anatomy that is consistent with today’s science and discuss its potential to solve big problems




1:15pm Strategies to Reduce Cognitive Overload, Improve Clinician Well-being and Patient Safety


Rhonda Collins, DNP, RN, FAAN, Chief Nursing Officer, Vocera Communications, Inc. As humans, we make sense of things through segmenting information. In hospitals, nurses and physicians constantly segment by triaging requests and shifting priorities. When clinicians receive too much information from people and systems at once, they become overloaded. It’s when mistakes happen. Learn how to help mitigate cognitive overload and improve the safety and well-being of both patients and clinicians.

  • Define the 8 core cognitive human capacities and identify root causes of cognitive overload
  • Discuss the impact cognitive overload can have on the well-being and safety of both patients and clinicians
  • Outline solutions to reduce cognitive burden to improve clinician well-being and patient safety




12:30pm  Addressing and Transforming Physician Suicide Trends


Perry Lin, MD, FACP, Assistant Program Director, Internal Medicine, Mount Carmel Health System In recent years physician suicide has been an often-discussed topic in popular media with documentaries being made and physicians speaking up about suicide rates in peer reviewed journal. Despite the attention on the topic there continues to exist misinformation among the healthcare industry about physician suicide. The popular statistic of 400 physicians dying a year has been debunked but still shows up in every article written. Though much of the innovation being done in changing this discussion around suicide has revolved around the younger generation of physicians, often millennials and younger, the most at-risk group continues to be Caucasian males over 65, a group usually ignored by many. In this session, conference delegates will learn about suicide trends in the United States and among various subgroups and at-risk populations. You will be taught about the unique barriers to help seeking behavior in physicians and specific areas in which physicians are at higher risk than the general population. Finally, you will be shown effective interventions strategies that will change the suicide rates. With the COVID-19 pandemic of 2020 and physicians in distress at higher rates than they have ever been it is imperative we create a safety net for our doctors.

  • Identify the current trend of suicide in the United States and the various factors that affect rates of suicide
  • Distinguish the many areas in which rumors, stigma, and implicit bias can hinder help seeking behavior
  • Understand the various aspects of a suicide prevention program





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